FAQs

Find out more about the Device Tracker Plus service.

How many devices can I install the app on?

This really depends on the type of membership you have gone for. Below is a table comparing the packages:

PackageNumber of devicesTablets included?
Tracker Plus1
Family Plus10
Business Plus100

Can I upgrade my package if I want more devices?

Yes, you can upgrade at any time by contacting us here. Just let them know which package you wish to upgrade to, and they’ll take care of the rest

How do I get started with Device Tracker Plus?

The first thing you need to do is add a device to your account. This is a pretty straightforward process, but to make it even easier we’ve created a simple step-by-step guide to walk you through the process so that even the least tech-savvy of us will be up and running in minutes.

Once I have registered a device, how do I use the tracking tools?

Locating a device is easy! Just click on the ‘Locate now’ button. We also have some other handy tools that let you do things like view the devices location history or remotely activate an alarm on the phone if you have mis-placed it or think someone near you may have taken it. When you’re in your account section you’ll find a useful key that described what all those buttons do!

What if I am unable to get a location for a registered device when I click on ‘Locate now’?

If you have clicked on ‘Locate now’ to get the location of a device, but no location is being displayed, it probably just means the phone is currently switched off, or in an area where no GPS is available (like in a tunnel for example).

Can I use this service to track a device without the owners consent?

No. If you do not own the device you wish to track you must ensure you have permission of the device owner before you install the Device Tracker Plus app.

My children are going backpacking, can I use Device Tracker Plus to follow them?

Device Tracker Plus works anywhere in the world where there is GPS coverage, which is pretty much everywhere. So no matter where they go in the world, you’ll be able to keep tabs on their location.

What if I have already lost the device, can I still track it using Device Tracker Plus?

Unfortunately not, Device tracker plus must be installed on your device before it is lost. There is no way of sending the app to a device that has already been lost to try and track it.

How can I cancel my account if I no longer wish to use it?

You can cancel your account and prevent further subscription fees by by contacting us here. One of our support team will get back to you within 24 hours (Excluding weekends) to confirm that the account has been cancelled. They will also confirm the final date your account will deactivate once your current billing period is finished. You can read and download a copy of our full terms and conditions here.